Demo data

Overview

How the AI receptionist is handling calls for Brightsmile Dental.

  • Calls handled

    12

    1 with a barge-in

  • Turn latency p50

    486 ms

    Caller stops → agent speaks

  • Turn latency p95

    553 ms

    Slowest 5% of turns

  • Knowledge coverage

    78%

    Questions answered from the KB

  • Handoff rate

    8%

    Transferred to a human

Turn latency
Median time from the caller finishing to the agent speaking, per call
Call outcomes
How each call ended

Recent calls

All calls
Knowledge gaps
Questions callers asked that the agent couldn't answer
Review
  • “Do you offer braces for adults?”4× asked
  • “Can I pay in monthly installments?”3× asked
  • “Is there a female dentist available?”1× asked